Frequently Asked Questions (FAQs)

When should I call Kids First?

In our experience, a parent’s ‘gut instinct’ is very rarely wrong. If you are concerned about any aspect of your child’s learning at school or pre-school, or if your child has language, behaviour or motor coordination problems, give us a call now.

If nothing else, the advice you receive might give you peace of mind

What qualifications do Kids First’s teachers and therapists have?

Every member of Kids First’s team is a university educated professional with years of practical experience in clinics, community health, private practice, preschools and schools.

Kids First’s professionals are members of nationally recognised professional associations such as:

  • Australian Health Practitioner Regulation Agency (AHPRA)
  • Speech Pathology Australia
  • The Australian Psychological Society
  • OT Australia
  • NSW Teachers’ Federation
  • Australian Tutoring Association

Health & Therapy Services at Kids First

Do I need a doctor’s referral before I bring my child to Kids First?

No. A doctor’s referral is not necessary for any Kids First health service. However, if you’d like explore Medicare support options, please talk to your family doctor to find out if your child meets the criteria for a Medicare plan.

Can I use my health fund at Kids First?

Yes. All of Kids First’s children’s speech therapy, occupational therapy and child psychology services are eligible for health fund rebates.

Please check with your fund for the specifics of your policy and the level of cover it offers to your family.

Can I get a Medicare rebate for Kids First health services?

Yes, many of our families claim rebates from Medicare for speech pathology, occupational therapy and child psychology services at Kids First

There are several types of plans for which your child might be eligible, including:

  • Better Access to Mental Health Care Plan
  • Chronic Disease Management Plan
  • Team Care Arrangement
  • GP Management Plan
  • Helping Children with Autism Plan

The only person who can set up a Medicare Plan for your child is your GP or paediatrician.

Your doctor needs to register your child’s plan with Medicare before you can claim a rebate for an appointment with us, so please chat with  your doctor about your child’s needs.

Does Kids First have waiting lists?

Currently, all of Kids First’s therapists and teachers have availability and are accepting new clients; however if you are limited to certain times and days, you might find that we will need to wait list you for a place.

Children frequently ‘graduate’ from Kids First therapy programs and every week, new spots become available.

Our Customer Service Team actions our wait-list every day, offering appointments to children who are waiting to see a member of our team

There is heavy demand for popular before and after school and Saturday time slots, however we have a big team and will do everything possible to find a therapy time that suits you and your child 

Can Kids First’s therapists visit my child at school or pre-school?

Yes. Kids First’s Speech Pathologists, Occupational Therapists and Psychologists welcome the opportunity to observe your child at pre-school.

Pre-school visits can enhance your child’s therapy by allowing your child’s therapist to see how your child relates to peers and functions within the pre-school environment. Pre-school visits also offer valuable support and information to your child’s preschool carers.

Does Kids First provide in-school therapy services?

No. Our experience is that children achieve better, faster results when their parents are able to attend part or all of each session. While convenient, school visits don’t give you the chance to connect personally with your child’s therapist, and we think that’s important.

When you come to Kids First with your child, you get the opportunity to share the observations that you and your child’s teachers have of your child’s challenges and progress each week. This means that your child’s therapist is able to provide support that meets your child’s changing needs.

Another benefit of meeting regularly with your child’s therapist is the direct advice you’ll receive. You’ll know exactly what strategies to practice at home and have the confidence to share accurate information with your child’s teachers. This will allow your child to make quicker progress and ultimately, save you time and money.

Tuition Classes at Kids First

What's so different about Kids First’s approach to tuition?

At Kids First, our ‘whole child’ approach to supporting kids and families is very different to a ‘coaching college’. Our teachers work alongside child psychologists, speech pathologists and occupational therapists, so while we’re serious about helping kids get better results at school, we firmly believe in building their confidence by making tutoring enjoyable too.

That’s why, you won’t find a ‘one size fits all’ approach to tuition at Kids First.

Or rote learning.

Or a room full of kids on computers!

Our stable, mature, reliable teachers have been working at Kids First for many years.

They get to know their students and they genuinely care about them.

You can feel confident that your child’s experience with us will be consistent and pressure-free.

What teaching methods do you use?

We teach ‘face to face’ and the approach used in each class is often determined by the learning styles of its students.

As our teachers explain ideas to students, they might demonstrate new skills using whiteboards, worksheets and even good old fashioned pencil and paper! It just depends on what your child needs.

Group classes follow a program that is consistent with the Australian national curriculum and printed resources like worksheets and practice activities are included in every lesson.

Our teachers are responsive to the needs of the children in their class, though…so they won’t rush through a worksheet just to get tasks finished! If your child is struggling with an idea or skill, we will work through it with them until they ‘get it’

Also, our teachers don’t share classrooms with other teachers, and so your child will work in a space that is free of distractions.

Do you use computers in classes?

No. Kids First’s tuition classes are taught face to face so that our teachers can work directly with their students.

At Kids First, we do not use computer-based programs or encourage learning by rote and repetition.

Will my child receive homework?

No. We think kids get enough homework at school! The intention of tuition at Kids First is to teach your child the skills needed to feel more confident at homework time.

How long is each Kid First tuition class?

Our tuition classes are taught by qualified, experienced teachers and each lesson runs for 60 minutes.

You are welcome to join your child and their teacher for the last 5 minutes of the class to discuss the activities your child has enjoyed and the concepts that have been taught during the lesson.

How many students in a group?

Kids First’s group classes contain no more than 5 children. This allows us to ensure that each child’s needs are met, while also providing a casual atmosphere that encourages learning.

Does Kids First offer a free screening to determine my child’s learning needs?

Yes. Kids First offers a free 30 minute skills screening to all primary school aged students. Free screenings are also available to high school students who wish to join our group programs.

Please call Kids First on (02) 9938 5419 to book a time for your child to visit us.

How will I know which group is right for my child

Your child’s free skills screening will be conducted by Kids First director Sonja Walker, who has been a qualified teacher for 28 years.

Sonja knows everything there is to know about Kids First’s programs and has led our teacher team for more than 9 years. She will give you informed advice about which Kids First program and group is best suited to your child.

How much do classes cost?

At Kids First, small group tuition with a qualified, experienced teacher costs $55 per one hour class.

Private tuition with a qualified, experienced teacher costs $99 per one hour class.

A 20% discount (equivalent to 2 the value of 2 free lessons) is offered to families who pay their term fees in full on or before the first day of the term. This payment plan lowers the per class cost to $45 for small groups and $80 for private tuition.

Do you offer discounts or flexible payment options?

Yes. Our Advanced Purchase Plan offers a 20% discount when full term fees are paid on or before the start of the term. This offers savings of between $110 per child enrolled in small group programs and $200 per child participating in private tuition.

Our Flexible Payment Plan offers the ability to spread payments for your child’s tuition fees across the term using convenient direct debits from your credit card. Your first two lessons are paid on or before the first week of the term and the remaining classes are billed weekly.

How many lessons are in each Kids First tuition term?

Kids First follows the term dates gazetted by the NSW Department of Education and Communities for students attending State schools in NSW.

Term dates vary in length from between 8 and 11 weeks, depending on the day on which your child attends. (This is because some terms are interrupted by public holidays such as ANZAC Day and long weekends in June and October. On these days, classes are not scheduled)

Teachers are engaged by the term and while a child may join a class at any point in the term if a place is available, once they are enrolled, their place is secured until the end of the term.

When can I book a place for my child in a Kids First program?

Bookings open one month prior to the commencement of the next term, however a new student is welcome to join us at any point in the term if a place is available.

How often would my child need to attend Kids First?

Most children attend their chosen Kids First program once a week.

Other Questions

Is Kids First open during the school holidays?

Yes. Children’s health services continue throughout the school holidays. We also offer enjoyable workshops to enhance children’s development and learning.

During the summer school holidays, Kids First closes briefly over the  Christmas / new year break. Health services, school holiday programs and private tuition lessons resume in the second week of January. 

What benefits would my preschooler gain from attending Kids First?

Your pre-schooler will benefit from the support and expert encouragement of fully qualified and experienced professionals at Kids First.

Our team members work closely with local pre-schools and schools and understand the Emergent Curriculum. We can help your child to develop the language, learning, emotional and behavioural skills to make the best possible start to school.

Kids First affordable small group programs and individual therapy services are developed in accordance with recent Australian research that indicates that pre-schoolers who participate in early education experiences provided by qualified teachers enjoy significant later learning, language and social advantages.

This study also shows that improved future literacy and numeracy outcomes are enjoyed by Kindergarten children whose early learning has been nurtured in small groups facilitated by qualified professionals.

Can I use my child’s FaHCSIA funding at Kids First?

Yes. Kids First is an experienced provider of FaHCSIA funded Early Intervention services.

We are fully approved by the Australian Government to provide multi-disciplinary support to children eligible for:

Do you deliver presentations to parents or staff at pre-schools or schools?

Yes. Kids First welcomes the opportunity to work with parents and staff in schools and pre-schools.

Our popular seminars and workshops include:

  • Communicating With Care: How to identify children’s additional needs and speak compassionately with parents
  • Building Better Behaviour with Your Preschooler
  • How to Ensure Your Child Ready to Start School Next Year
  • Homework: How to Avoid Tears & Tantrums

We can also work with your school or pre-school to develop specifically targeted programs that meet your community’s needs.

Contact us on (020 9938 5419 to find out more