Customer Service Job at Kids First

About You

You are a confident, capable Customer Service professional who understands that commitment and competency go hand in hand.

You enjoy learning new skills and relish new and exciting challenges.

You have great people skills, are a fantastic communicator and enjoy working as part of a dynamic multi-disciplinary team.

You’re cool under pressure. You’re efficient and innovative too.

Attention to detail is your middle name (or names!!) and you’re trustworthy, reliable and a great ‘multi-tasker’.

You are keen to contribute to a culture where whole-hearted connection with children, families and colleagues is an everyday reality.

And you want to be of a vibrant practice where banter and a few laughs is the norm.

You’re looking for a part-time role…and you want to work close to home.

You want the opportunity to become more than just a standard ‘receptionist’, because you know that you can deliver much, much more.

Either you’re a talented Customer Service professional looking for your first role in a private practice…

Or you’re an experienced ‘front-line’ professional who knows it’s time for a change and the chance to use all of the skills you have developed throughout your career…

Good news!  A great opportunity is waiting for you at Kids First Children’s Services.

Customer Service Officer job at Kids First Children's Services in Brookvale

About Us

Kids First is an established, award-winning and family owned private practice with a stellar reputation for clinical excellence and for the fun and friendly way in which we help children to achieve excellent outcomes.

Since 2007, our experienced team of speech pathologists, occupational therapists, child psychologists and teachers has helped more than 10,000 northern beaches children and their families.

With 11 years’ history, we are expanding again now in order to meet our community’s needs.

Children and families come to us through frequent word of mouth recommendations, medical referrals and our strong networks in the local community, so we’re looking for a personable and outgoing Customer Service Officer who shares our core values and is driven to develop and excel in private practice.

Our vision

At Kids First, our core values are care, kindness and compassion.

We are proud of our reputation for ‘walking the talk’ and living our values every day as we help children to achieve their goals.

Our culture is positive, supportive and responsive and we know that the quality of our professional relationships is reflected in the high calibre of care that we provide to our clients and community.

And ‘our kids’ and their families are not the only people we care about….

We care about you as much as you care about the clients you work with.

We know that to do your job well, you need support, opportunity and the right tools.

We’ll provide you with the support of an experienced Practice Manager who will train and guide you.

And we’ll offer an attractive salary with great performance incentives, so you’ll be rewarded for your hard work too.

Not just ‘Any Receptionist’

We are not looking for just ‘any receptionist’ – but someone who will grow with Kids First.

We’re looking for someone who is a team player, has great administrative skills and a gentle heart.

Does this sound like you?

If you are the person we’re looking for, you’ll be joining a growing team of 5 OTs, 5 speech pathologists, 3 psychologists, 3 teachers and 4 Customer Service colleagues and you’ll be ready to dive enthusiastically into the next phase of your career.

Whether you’re a young, energetic Customer Service professional looking for an inspiring role to leap frog years in your learning curve, or you are an experienced administrative leader who wants to expand your career opportunities so that you can reach your true potential, we would love to meet you.

What’s next?

We are looking to fill this NEW position quickly, but we know that ‘fit’ is the most important criteria when selecting professionals to join the Kids First team.

If you’re to be Kids First’s newest Customer Service Officer, you’ll need to apply quickly because interest is high and, as much as we’d like to, we can’t interview or employ everyone!

If you’re a suitable candidate, we’ll short list and contact you for an interview within 7 days of receiving your application.

In your application, please include the following information:

  • Your cover letter addressing the criteria (see below)
  • Your current resume
  • Contact details of two professional referees

Email your application to or call Kids First Children’s Services on (02) 9938 5419 for more information.

Essential Criteria

  • Experience in a busy front-line reception/customer service role
  • Warm, caring interpersonal skills and a flexible, “can do” approach
  • Outstanding phone manner
  • Advanced oral and written communication skills & proficient computer skills
  • High levels of personal accountability and adherence to professional ethics
  • Excellent time management
  • Ability to work autonomously
  • Working with Children Check
  • Permanent Australian residency
  • Availability during school terms only:
    • Mondays 10.00am – 6.00pm,
    • Tuesdays 9.30am – 2.00pm
    • Other days/times to cover leave

Desirable Criteria

  • Local resident of Sydney’s northern beaches
  • Able to follow important medico-leagal procedures
  • Proactive approach to continued professional development & learning

Want to know more?

Take a look around our website, to get a feel for what we do, and if you’d like more information, give us a call on (02)9938 5419 and ask for our Practice Manager

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