Career Opportunity @ Kids First: Customer Service Coordinator

Use your flair, care and customer service skills to make a lasting impact on young lives!

  • Brookvale office with a close-knit team culture
  • Permanent Part-time role
  • Lots of variety on offer

About us

Kids First Children’s Services is an established, award-winning, and family-owned private practice with an outstanding reputation for clinical excellence and for the friendly way in which we help children to overcome their challenges.

Since 2007, our experienced team of speech pathologists, occupational therapists, child psychologists, and teachers has helped more than 20,000 northern beaches children and their families.

With 15 years of history, we are now expanding in order to meet our community’s needs and are looking for a Customer Service Coordinator who can hit the ground running and add immediate value to our close-knit team. 

Customer Service Officer at Kids First Children's Services

In this role, you’ll:

  • Learn and know everything about our services and the problems we solve. (Fear not—we provide the training).
  • Meet and greet children and families with your warm, sensitive and personable nature.
  • Have great listening and communication skills that enables you to provide clear, relevant information to parents, doctors, teachers and other professionals who make enquiries over the phone and by email.
  • Have brilliant attention to detail, time management skills and excellent spelling, punctuation and grammatical skills.
  • Be a team player (because we’re a small team and we care about one another)
  • Follow through on your commitments, be reliable, consistent and take initiative.
  • Know how to navigate Microsoft Office and be tech savvy enough to quickly learn how to use our practice management system
  • Look after our office supplies and the presentation of our waiting room and clinical areas

Of course, you will have:

  • Enthusiasm for the consumption of cake, treats and the occasional team lunch that may or may not involve pizza (Yes, Kids First is that kind of place)
  • A ‘can do’ attitude
  • Commitment to making a positive, practical and professional contribution to our team
  • Previous experience in a busy administrative role that included extensive face to face client contact and use of technology (Our practice management system is ‘in the cloud’)
  • A natural ability to see ‘the big picture’ and appreciate the importance of your role as ‘the face’ of Kids First
  • A positive, mature and helpful approach to your work
  • The ability to work well under pressure
  • Immaculate presentation
  • The flexibility to cover your colleagues’ working days when they’re on leave (they’ll do the same for you and so it helps if you live locally)
Customer Service Officer Job at Kids First


  • Never take your work home with you
  • Enjoy a career, with room for your private life
  • Long term position, with the opportunity to evolve and grow your career
  • Join a team that makes a positive impact on the lives of children and families
  • Permanent part-time hours
  • Opportunity for professional growth, development and training
  • Be a part of a rapidly growing multi award-winning business
  • Human centric, people engagement role

Days and hours

As a member of a mature, friendly, and highly skilled job-sharing team, you will be available to work:

  • Fridays          9.00am to 4.30pm
  • Saturdays     8.00am to 2.00pm (penalty rates apply)

Flexibility to work extra hours/days when required will be highly regarded.

‘Not just a receptionist’

At Kids First, our core values are Care, Kindness, Compassion and Making a Contribution.

We are not looking for a ‘receptionist’.

We’re looking for an experienced customer service professional who understands the vital, front-line role that they play in our business.

We’re looking for an enthusiastic team player who has outstanding people and administrative skills and, above all, shares our commitment, mission, and values.

If you seek a role where you can contribute to a culture that values whole-hearted connections with children, families, and colleagues, this could be the perfect job for you.

If you live in Sydney’s northern beaches, want to work with a vibrant, values-based team, and have the skills to make a positive difference to our practice, we would love to hear from you.

Apply now

If you’d like to join the Kids First team, email us your resume and a cover letter sharing with us how your previous experience and your personality match this role’s expectations.  

  1. Prepare a cover letter addressing how your previous experience and personality suits this role’s expectations.
  2. In your cover letter, include anything else that you want to share with us or which you think is important for us to know when reading your application.
  3. Email your cover letter and resume to [admin at]

We look forward to working with you.

Applications for this role close on Monday 11 April 2022

We’re here to support you and your child - no matter what.

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